Store Policy

Customer Care

At Button-It Candles & Gifts we want to ensure your purchase from us runs as smooth as possible but if you're having a problem we are here to help. Please get in touch via email at operations@buttonitcandles.com or Mobile: 0777 188 0792 and we'll get straight to it!

Privacy & Safety

How do you collect information?

When you enter into a transaction on our website, as part of the process, we collect personal information like your name, address and email address. Your personal information will be used for the specific reasons only.

 

Why do you need to collect personal information?

1) To provide and operate the products and services we provide

2) To provide our Users with ongoing customer assistance and technical support, after sales

3) To be able to contact our Visitors and Users with general or personalised service-related notices and promotional messages.

4) To create aggregated statistical data and other aggregated and/or inferred Non-Personal Information, which we may use to provide and improve our respective services.

5) To comply with any applicable laws and regulations.

 

How do you store, use, share and disclose my personal information?

Our company is hosted on the Wix.com platform. Wix.com provides us with the online platform that allows us to sell our products and services to you. Your data may be stored through Wix.com’s data storage, databases and the general Wix.com applications. They store your data on secure servers behind a firewall.

All direct payment gateways offered by Wix.com and used by my company adhere to the standards set by PCI-DSS as managed by the PCI Security Standards Council, which is a joint effort of brands like Visa, MasterCard, American Express and Discover. PCI-DSS requirements help ensure the secure handling of credit card information by our store and its service providers.

 

 How do you communicate with me?

I may contact you to notify you regarding your account, to troubleshoot problems with your account, to resolve a dispute, to collect fees or monies owed, to poll your opinions through surveys or questionnaires, to send updates about our company, or as otherwise necessary to contact you to enforce our User Agreement, applicable national laws, and any agreement we may have with you. For these purposes we may contact you via email, telephone, text messages, and postal mail.

 

How can I withdraw my consent to storing and processing my information?

Please simply e-mail me at operations@buttonitcandles.com and tell us that you no longer want your data stored or processed.

 

Do you update this policy?

I reserve the right to modify this privacy policy at any time, so please review it frequently. Changes and clarifications will take effect immediately upon their posting on the website. If we make material changes to this policy, we will notify you here that it has been updated, so that you are aware of what information we collect, how we use it, and under what circumstances, if any, we use and/or disclose it.

Wholesale Welcome

If you are interested in purchasing our products to sell as a retailer and I’m more than happy to supply you with details and costs.

Please contact Sara Shehab on sales@buttonitcandles.com 

Payment Methods

 PAYPAL

Visa Debit

Mastercard

 
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